Login Support and Password Retrieval
BASA MEMBER – Have you forgotten your Username or Password?
If you are having a problem with access to the BASA Members Website after a number of attempts, please DO NOT try to re-register again – it won’t work! Please read our FAQs on this page or contact us for help.
Frequently Asked Questions about Login?
Invalid Characters for a Username or Password
Please check to see if your CapsLock key is OFF. Your Username and Password are ALWAYS lowercase with NO spaces in between the characters or numbers. NO spaces before or after the Username or Password. Check to see if you should be using a ZERO i.e. 0 or is it an alphabetical O? Watch out for the differences between 1's and lowercase l.
Have you changed your E-mail address recently?
If your E-mail address is not the same one that we have on record for you and you cannot get any E-mails from that old E-mail address any more, please contact us here so that we may update your details on your behalf and send your USERNAME and PASSWORD to your new E-mail address. Send us an E-mail here: .
How to contact BASA about Login problems
Please send an E-mail to our Registration Department with a complete explanation of your Login problem. Please dont forget to give us your SURNAME, FIRST NAME and your USERNAME that you have tried to use. Our E-Mail address is (click on the link):
Not getting the Lost Password E-mail?
We always send the Lost Password E-mail to the E-mail address that we have on record for you.
- If you cannot receive any E-mails from that E-mail address any more, please contact us here so that we may update your details on your behalf and send your USERNAME and PASSWORD to your new E-mail address.
- The Lost Password E-mail should never take more than 5 minutes to arrive in your E-mail. If you cannot find it in your normal Inbox, please check your SPAM or Junk folders of your Email software to see if our Lost Password E-mail did not get routed to there instead.
BASA’s Contact Details
If you are having any problems with access to the Members area, or any of the other procedures and functions on our website(s), please do not hesitate to call us so that we can help you to quickly resolve the issue. Our Phone Numbers and Email addresses can be found on our Contact Us page.