FAQsOur Frequently Asked Questions on all sorts of topics

Please click on a category and then click on a Question to display the answer.

Invalid Characters for a Username or Password
Please check to see if your CapsLock key is OFF. Your Username and Password are ALWAYS lowercase with NO spaces in between the characters or numbers. NO spaces before or after the Username or Password. Check to see if you should be using a ZERO i.e. 0 or is it an alphabetical O? Watch out for the differences between 1's and lowercase l.
Have you changed your E-mail address recently?
If your E-mail address is not the same one that we have on record for you and you cannot get any E-mails from that old E-mail address any more, please contact us here so that we may update your details on your behalf and send your USERNAME and PASSWORD to your new E-mail address. Send us an E-mail here: .
How to contact BASA about Login problems
Please send an E-mail to our Registration Department with a complete explanation of your Login problem. Please dont forget to give us your SURNAME, FIRST NAME and your USERNAME that you have tried to use. Our E-Mail address is (click on the link):
Not getting the Lost Password E-mail?
We always send the Lost Password E-mail to the E-mail address that we have on record for you.
  • If you cannot receive any E-mails from that E-mail address any more, please contact us here so that we may update your details on your behalf and send your USERNAME and PASSWORD to your new E-mail address.
  • The Lost Password E-mail should never take more than 5 minutes to arrive in your E-mail. If you cannot find it in your normal Inbox, please check your SPAM or Junk folders of your Email software to see if our Lost Password E-mail did not get routed to there instead.
If all else fails please send us an E-mail here, detailing exactly what the problem seems to be: .
BASA’s Contact Details
If you are having any problems with access to the Members area, or any of the other procedures and functions on our website(s), please do not hesitate to call us so that we can help you to quickly resolve the issue. Our Phone Numbers and Email addresses can be found on our Contact Us page.
BASA’s Contact Details
If you are having any problems with access to the Members area, or any of the other procedures and functions on our website(s), please do not hesitate to call us so that we can help you to quickly resolve the issue. Our Phone Numbers and Email addresses can be found on our Contact Us page.
Who may become a member?
Any student, Intern studying Biokinetics or a Biokineticist may become a member of BASA.
How do I register for BASA membership?

New Member Registration

Please go to this page and follow the instructions:    New Member Registration

Renew your existing BASA Membership

Please click here to go to the "Member Login" and enter your user name and Password. You will be taken to the Members' private area. Please proceed to your Registration Membership & Profile section and choose "Renew Membership" from the tab on that page.    
Do I have to register with BASA?
Registration with BASA is optional and you may join at any time of the year.  However, there are many Membership  benefits - that might expire after the registration period has closed, so register or renewal as soon as possible. Membership is from 1st January to 31st December. There are no pro rata fees for joining in the middle of the year.    
How long is the Membership term?
Membership is a calendar year - 1st January – 31st December.  
Is there a Pro rata Membership fee?
BASA unfortunately do not have a pro rate fees for membership. If you are joining mid-year you will have to pay the full membership fee.  
How do I renew my BASA Membership?

Renew your existing Membership

Please click here to go to the "Member Login" and enter your user name and Password. You will be taken to the Members' private website. Please proceed to your Registration Membership & Profile section and then choose the "Financial Matters" tab and then follow the instructions on that page.    
How do I become a member of a region?
You may become a member of any BASA region - it is your choice / preference.   However, you may only belong to a single region.
  1. Go to your "Member Registration & Profile" at the top of the BASA Members' website.
  2. Choose the Professional Information (2) tab
  3. Go to the "Preferred BASA Region" field and select your preference.
Want to know more about the Regions?  Have a look at all the regions on the BASA public site on the "About BASA" page.
Do you have to take out Malpractice insurance via BASA?
No, you may have your own insurance. However, BASA has negotiated extremely good rates for Insurance on behald of BASA members. Malpractice Insurance is optional at the time of Member Registration.  
Who needs Indemnity insurance?
Strongly recommended for all Interns and Biokineticists. Students are covered by the Institution where they are studying.
BASA’s Contact Details
If you are having any problems with access to the Members area, or any of the other procedures and functions on our website(s), please do not hesitate to call us so that we can help you to quickly resolve the issue. Our Phone Numbers and Email addresses can be found on our Contact Us page.
How do I make an Instant EFT payment online?
  1. When you come through to the PayFast payment page, select Instant EFT and then select the name of the your Bank, e.g. FNB, Standard, etc.
  2. The next page will give you a link to launch your own secure Internet Banking area. You will also be given the details to whom the payment should be made and the amount to pay.
  3. Using the launched window to your Bank, you simply login as per normal and make a once off payment to the account (details and amount) that were provided.
  4. Once you have made the payment, Log Out of your internet banking and return to the browser window with the PayFast payment page where you will click the “I have made payment” button.
  5. The system will then verify that your payment has been received and complete the process, taking you back to the BASA website.
PayFast EFT Payment steps
My payment from Standard Bank isn’t verifying / PayFast reports a “Transaction failure” What do I do?
We asked the wonderful support people at payFast why this happens and they sent us this information and how to fix the problem. payfast-how-to-standard-bank   PayFast assures us that once you E-mail the proof of payment to them, they will generate a "successful payment" to BASA, and your payment process will automatically complete.  Please do NOT send your proof of payment to any other address except:  . Until this verification has been completed your invoice will be unpaid.
Can I pay into the old BASA bank account?
NO, the old BASA bank account (at Absa) is no longer in use for Members Registration or the payment of any membership, malpractice, advertising or course fees.
Any payments into the old accounts of BASA will not be reconciled and your account will remain permanently outstanding and unpaid if you use the old bank account. As from the 1st November 2013, BASA will only make use of the Online Payment Processing facility at payFast.
If your only method of payment of your membership is by cash deposit, you will be sent instructions regarding the bank account to use and other special reference details, during the membership process. Please contact us here for further assistance.  
How do I make an EFT payment?
  1. When you come through to the PayFast payment page, select Instant EFT and then select the bank which you bank with.
  2. The next page will give you a link to launch your Internet Banking as well as account details to make payment to.
  3. Using the launched window, you simply login as per normal and make a once off payment to the account details provided for the indicated amount.
  4. Once you have done so, log out of internet banking and return to the window with the PayFast payment page where you click the “I have made payment" button.
  5. The system will then verify your payment has been received and complete the payment.
PayFast EFT Payment steps
Why is the payment so fast!?
PayFast holds bank accounts at ABSA, FNB, Nedbank and Standard Bank. When you pay, you pay into a bank account held at the same bank as your own (which makes it even more secure!). Because it's an internal transfer, the payment takes place instantly and payFast is able to positively acknowledge that the funds have reached our account in a matter of seconds!  Aren't they clever? No more waiting for days before you can get confirmation that you have paid an account!
What Debit Cards are accepted?
If you have a valid "Debit Card" or "Cheque Card" from another bank that is branded MASTERCARD   OR  VISA  and  HAS AN EXPIRY DATE, then you can choose the Credit Card option on the payment screen.     Please note:  MAESTRO cards are NOT accepted.
What to do if your online payment process failed / aborted
  1. Just before you pressed the "Proceed with Payment" button, we automatically sent you an E-Mail with further instructions and we also attached your BASA Invoice for your transaction.
  2. Please look in your E-Mail folders to find the E-Mail - if it is not in your normal Inbox, perhaps it was sent to your spam or trash folders by mistake. (If you add our email address: basa-registration@biokinetics.org.za to your contacts or address list, all future emails will not get "lost").
  3. This E-mail will give you instructions and have a LINK to a specific online payment process page.
  4. Follow the instructions and use the LINK to continue with the original aborted payment process.

Problems?

Please contact Naomi Lubbe at BASA  if you are experiencing any problems with continuing the payment process: Phone:  Tel: 012 654 7108                |                       Cell: 079 509 9556                     |             E-mail:  
My Credit Card is being declined – Says that its not “verified” or my OTP is not arriving. What is 3D Secure Verification?”
We asked the wonderful support people at payFast why this happens and they sent us this information and how to fix the problem.

What is 3D Secure / Verified by VISA / MasterCard Securecode?

  • 3D Secure is a technical standard created by Visa and MasterCard to further secure CNP (Card-holder Not Present) transactions over the Internet.
  • 3D Secure protects your credit card against unauthorised use when you shop online. This simple service enables you to validate transactions you make over the internet by requesting a personal code (usually sent to your cell phone or email address as a one time PIN). It helps protect your account from fraudulent use by unauthorised individuals.
  • 3D Secure is an extra layer of security in using your credit card for online transactions. For certain online transactions you'll be asked to enter your 3D Secure password (different from the PIN), which is called Verified by Visa and MasterCard SecureCode by the respective credit card companies.
  • You have to register for 3D Secure with your card issuing bank, and can be set up either as a password of your choice or a one-time-password that will be sent to you by email/SMS.
  • payFast have taken a measured approach to the use of 3D Secure and generally don't use it for low-value transactions or where the fraud risk is low so as to not unnecessary impede such transactions.
  • By default, payFast turn on 3D Secure for all transactions over R1,000.00 but may also make use of it for transactions of lesser value at our discretion.

How do I register my Credit Card for 3D Secure Verification?

For MasterCard:

  1. Navigate to Mastercard's securecode site
  2. Type in the name of the institution which issued your credit card as well as the country where it was issued and click "Go"
  3. Click the link to your institution's 3D Secure site and follow the instructions as necessary

For VISA:

  1. Navigate to VISA's Verified by VISA site,
  2. Follow the instructions as necessary
The links for banks in South Africa are as follows:
I did not get the E-mail with my Invoice – what now?
During the payment process we sent an E-Mail to the address that you supplied when completing the form.  It often happens that E-mail software re-routes mails that it thinks are spam into the Spam or Junk folders (depending on your E-mail software) of your system. To avoid this problem in the future, please add this E-mail address to your "Address List" or "Contacts" of your E-mail software:  Please check your folders for all incoming E-mail - the subject line will be someting like: "BASA - (you name) - Membership Invoice" and the E-mail will show an attachment.

If you have any trouble following these steps or cannot find your E-Mail Invoice here are our Contact Details

Naomi Lubbe BASA Administration - Registration & Finances Tel: 012 654 7108 Cell: 079 509 9556
Mal or Dirk Bezuidenhout BASA Webmaster - Computer Support Team Tel: 087 150-8178 Cell: 071 77 88 113 (Mal) Cell: 083 377-8640 (Dirk)
Can I make payment with Capitec Bank?
Yes you can make payment using your Capitec account; however the process will be slightly delayed and you will need to send us your proof of payment. When you go through the payment process, choose the Absa option, go to your Capitec internet banking and make payment to the Absa details provided in Step 2. Then send us the proof of payment to support@payfast.co.za and we will complete the payment for you. You may then close the payment screen.
What are BASA’s bank account details?
As from the 1st November 2013, BASA will only make use of the Online Payment Processing facility at payFast.
Any payments into any other old accounts of BASA will not be reconciled and your account will remain permanently outstanding and unpaid if you use the old bank account.
If your only method of payment of your membership is by cash deposit, you will be sent instructions regarding the bank account to use and other special reference details, during the membership process.  
What if I don’t bank with ABSA, FNB, Nedbank or Standard Bank?
You will unfortunately not be able to use our Instant EFT payment method for the moment, if you don't bank with ABSA, FNB, Nedbank or Standard Bank. (See Capitec FAQ).
  1. However,  you can use any MasterCard or Visa Credit Card to pay.
  2. In addition, if you have a valid "Debit Card" or Cheque Card" from another bank that is branded MASTERCARD   OR  VISA  AND HAS AN EXPIRY DATE, then you can choose the Credit Card option on the payment screen.  Please note:  MAESTRO cards are NOT accepted.
  3. You can also pay by UKash voucher which you can buy at any Pick n Pay, Shoprite or Checkers around the country.
payFast plans to add additional banks in due course as well as additional payment methods to make the system available to more users.
I can only pay Cash – what do I do?
As from the 1st November 2013, BASA will only make use of the Online Payment Processing facility at payFast. If your only method of payment of your membership is by cash deposit, you will be sent instructions regarding the bank account to use and other special reference details, during the membership process. Please contact us here for further assistance.  
How do I make a Credit Card or Cheque Card payment online?
Credit Card Verification: Please note that some of the banks insist on your Credit Card being “verified” first - and restrict the value of your card transactions to a maximum of R1,000 if not verified.
  1. Please follow the payment instructions on the Credit Card Page.
  2. If your payment does not complete successfully, the Credit Card verification could be the problem.  You will need to get your card verified by your own bank before you can use it on our site.Please understand that this is out of our control and is all part of our high-level security and fraud prevention standards.  Go to your own Banking profile (credit card) and look for something that says “3D secure verification ....” or similar.
  3. When your card has been verified by your bank, please follow the Payment Instructions link inside the E-mail that you received after you completed your member details form.
   
Debit cards must be branded MasterCard or VISA
If you have a valid "Debit Card" or "Cheque Card" from another bank that is branded MASTERCARD   OR  VISA  and  HAS AN EXPIRY DATE, then you can choose the Credit Card option on the payment screen.     Please note:  MAESTRO cards are NOT accepted.
The Payment processing had an error – but the payment was deducted from my bank account! Help!
If the payment WAS DEDUCTED from your account, please email your proof of payment document to this addesss: proofofpayment@payfast.co.za so that that payFast may verify the payment and complete the payment process back to our account.
Please do NOT send your proof of payment to any other address except the payFast address: proofofpayment@payfast.co.za.
Until this verification has been completed your account will remain unpaid. PayFast assures us that once you send the proof of payment to them, they will generate a "successful payment" to BASA, and your payment will automatically complete, process and send confirmation of payment to you.
How safe are my details (e.g.. bank details) which I provide to PayFast?
In short, very safe! PayFast says this about their security:   "With regards to bank details specifically, you are not required to give us your banking details ..." "Security is one of our top priorities and one of the areas where we feel a lot of merchants and existing payment processors are lacking. We make every effort to ensure the security of your details provided to us, and will continue to increase the security of the service we offer through the effective use of technology."
Who do I send proof of payment to?

THIS IS FOR ONLINE PAYMENT ONLY:

If the entire ONLINE payment process completed successfully i.e. after payment you were informed that your payment was successful and you were taken back to the "Payment Successful" page on the BASA Website, then it is not necessary to send proof of payment to anyone. If you were not taken back to the BASA "Successful Payment" page AND if the payment WAS DEDUCTED from your account, please E-Mail your proof of payment document to this address: so that PayFast may verify the payment and complete the payment process back to our BASA account.
Please do NOT send your proof of payment to any other address except the payFast address: . Until this verification has been completed, your Invoice will be outstanding.
PayFast assures us that once you E-mail the proof of payment DOCUMENT to them, they will generate a "successful payment" to BASA, and your payment process will automatically complete and mark your Invoice as successfully paid.  
Does PayFast use 3D Secure / Verified by Visa / MasterCard Securecode?
Yes, we make use of 3D Secure for selected credit card transactions. We have taken a measured approach to the use of 3D Secure and generally don't use it for low-value transactions or where the fraud risk is low so as to not unnecessary impede such transactions. By default, we turn on 3D Secure for all transactions over R1,000.00 but may also make use of it for transactions of lesser value at our discretion.  
Is PayFast secure?
Absolutely! And often more so than many other payment companies!
  1. PayFast is developed with the same demands on security and performance as web sites used for banking services and share trading.
  2. Your account login, personal details and all money transactions are secured using Secure Socket Layer (SSL) technology with high security 256 bit encryption.
  3. Your sensitive financial information (like credit/debit card details) is never sent to the people you pay! So you can send money without sending your financial information. So you don't need to worry about paying people you don't know.
  4. PayFast makes use of 3D Secure to further enhance the security of credit card transactions on PayFast for all high value transactions.
The Invoice was finally approved by the ‘boss’. How do I complete the online payment process?
When you are ready to make the payment:
Please open the E-Mail that your received with the Invoice attached. This email contains instructions and a LINK that you MUST use to complete the entire payment process.
 
How safe is the BASA online payment process?
Vary! And even more so than many other payment companies!  We use payFast for the online processing of all payments.   You can look at their website here:  PayFast Website
  1. PayFast is developed with the same demands on security and performance as web sites used for banking services and share trading.
  2. Your account login, personal details and all money transactions are secured using Secure Socket Layer (SSL) technology with high security 256 bit encryption.
  3. Your sensitive financial information (like credit/debit card details) is never sent to BASA (or any other people you pay!)  So you can send money without sending your financial information. So you don't need to worry about paying people you don't know.
  4. PayFast makes use of 3D Secure to further enhance the security of credit card transactions on PayFast for all high value transactions.
Can I pay with my Credit Card?
  • Visa and MasterCard credit cards can be used on PayFast.
  • PayFast will be looking into accepting Diners Club and American Express (Amex) in due course depending on demand.
  • We accept payment by credit cards, debit cards, EFTs (via Internet Banking), debit cards and UKash.
What online payment methods are accepted?
We accept secure online payment via:
  • Instant EFT (normal Internet Banking) - All major banks
  • Credit cards - MasterCard and VISA
  • Debit cards - only if they are branded with MasterCard or VISA and also have an EXPIRY date. (Use Credit Card option)
 
Please note: Cash deposits are only accepted by special arrangement.
What is the difference between PayFast and PayPal?
PayFast is a South African based payments collection service whereas PayPal is a US based money transfer/payments system. The PayFast services we offer are similar if you are looking to make payments online. The few brief comparisons between our services are that:
  • PayFast processes payments in ZAR (South African Rands) whereas PayPal for South Africans is denominated in USD (US Dollars),
  • You can bank with any major South African bank and use Instant EFT (internet banking) with PayFast (not PayPal).
  • You can use any valid South African Debit Card or Cheque Card (which has an expiry date) to pay via PayFast (not PayPal).
 
I’ve lost the Invoice somewhere! I need to get a copy of the Invoice again
During the payment process we sent an E-Mail to the address that you supplied when completing the form. It often happens that E-mail software re-routes mails that it thinks are spam into the Spam or Junk folders (depending on your E-mail software) of your system. To avoid this problem in the future, please add this E-mail address to your "Address List" or "Contacts" of your E-mail software: Please check your folders for all incoming E-mail - the subject line will be someting like: "BASA - (you name) - Membership Invoice" and the E-mail will show an attachment.

If you have any trouble following these steps or cannot find your E-Mail Invoice here are our Contact Details

Naomi Lubbe BASA Administration - Registration & Finances Tel: 012 654 7108 Cell: 079 509 9556
Mal or Dirk Bezuidenhout BASA Webmaster - Computer Support Team Tel: 087 150-8178 Cell: 071 77 88 113 (Mal) Cell: 083 377-8640 (Dirk)
Does I need any special software to use the Payment Processor?
NO software other than your normal browser to access to the Internet.    Unlike other systems, you don't need to install any special software. Transactions can be made using PCs, Macs and most mobile devices (such as Blackberry, iPhone, iPad, Android etc.)
How do I fill in the payFast Login screen to make my payment?
Here is an example with instructions what to do. Please note that any password that you use on payFast should NOT be the same one that you chose to use for BASA access. (You no longer need to have an account with payFast in order to make a payment). payfast-how-to-reg-pay
My OTP is not arriving in time and the payment process is timing out.
We asked the wonderful support people at payFast why this happens and they sent us this information and how to fix the problem. payfast-how-to-standard-bank PayFast assures us that once you E-mail the proof of payment to them, they will generate a "successful payment" to BASA, and your payment process will automatically complete.  Please do NOT send your proof of payment to any other address except:  . Until this verification has been completed your invoice will be unpaid.
I got the Invoice. How do I pay it using the the Online Payment Processor?
If, for some reason, you did not complete the entire payment process successfully - but you DID receive the E-mail containing your Invoice, then follow the steps inside that E-Mail. The E-mail contains a special unque link for the payment of your invoice.    
The payment process fell over in the middle and the money was not paid. What now?

If something goes wrong during your online payment, please do this ...

Problems occur for all sorts of reasons: a weak internet connection, your OTP not arriving in time, the process timing out, etc.  Most of these are beyond our control but the problem is easy to solve. Here is what to do to quickly fix the problem:

Please access your Internet Banking (or Credit Card) account in the normal way at your bank and check to see if the money has been deducted from your account.

 
  1. During the payment process we sent an E-Mail to the address that you supplied when completing the form. It often happens that E-mail software re-routes mails that it thinks are spam into the Spam or Junk folders (depending on your E-mail software) of your system.
  2. To avoid this problem in the future, please add this E-mail address to your "Address List" or "Contacts" of your E-mail software:
  3. Please check your folders for all incoming E-mail - the subject line will be someting like: "BASA - (your name) - Membership Invoice" and the E-mail will show an attachment.
  4. Follow the instructions inside the E-Mail to re-start / complete the payment process successfully.

If you have any trouble following these steps or cannot find your E-Mail Invoice here are our Contact Details

Naomi Lubbe BASA Administration - Registration & Finances Tel: 012 654 7108 Cell: 079 509 9556
Mal or Dirk Bezuidenhout BASA Webmaster - Computer Support Team Tel: 087 150-8178 Cell: 071 77 88 113 (Mal) Cell: 083 377-8640 (Dirk)
Do I need to send proof of payment to BASA?
No, under normal circumstances if the entire payment process was successful, you don't need to send proof of payment to BASA. The PayFast's system confirms that the funds have actually been received so there is normally no need for an email or a fax from the bank as further confirmation.

However, if an error did occur and you need to furnish proof of payment (requested by BASA) then follow these steps:

 
  • During the payment process you will have received a proof of payment document from your own bank.
  • Please email your proof of payment document to this address: so that payFast may manually verify the payment and complete the payment process back to the BASA account.

Please do NOT send your proof of payment to any other E-mail address except to the payFast address:

  • Until this manual verification has been completed, your account will remain unpaid. PayFast assures us that once you E-mail the proof of payment to them, they will manually generate a "successful payment" to BASA, and your payment will automatically complete, process and send the final confirmation to you.
  • Until PAYFAST receives proof of payment, your invoice will remain "unpaid".
 
Does it cost me anything to use the online payment processor?
NO, there are no fees or  hidden charges.   You will pay your own bank for the transaction fee for EFT or using your credit card as you normally do. No other fee is added to the BASA process.
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